Guarantees & Returns
 

Returns for Olkkola Farm (The Company)
All returns require prior authorization. Returns must be authorized by The Company within 30 days of purchase. We will replace or repair, at our sole discretion, any product that is deemed defective. Special Orders are not returnable for credit or exchange.

Customer should accept product deemed to be damaged from the carrier. In order to facilitate timely resolution with the carrier, the customer should document the damage with the driver at the point of delivery in order for The Company to file a damage claim as well as arrange for inspection and pick up of the damaged product. Customer must notify The Company within 15 days from arrival or our standard return policy will override any damage claim.

Prior to shipping your return, please call 1-603-539-3535 or E-mail olkkolafarm@yahoo.com  to obtain a Return Merchandise Authorization (RMA). In order to expedite the process, please have the following information ready: name, invoice #, item description, and quantity. Items must be returned within 10 days after receiving your RMA and must be packed in the original packaging. Please write your RMA number on the RETURN LABEL on the outside of the package and mail your shipment to:

Olkkola Farm
Returns Department
RMA # (Enter Your RMA# Here)
30 Walker Hill Road
Ossipee, NH  03864

Note: All Non-Defective returns authorized by The Company are subject to a 15% restocking fee and must be completed within 30 days of invoice. Incomplete returns, unmarked returns missing a (RMA#) or unauthorized returns may be refused or subject to additional fees.

Customer is responsible for shipping charges on RMA returns. Customer also assumes the risk of loss and damage on all return shipments. The Company recommends the use of a reputable freight carrier who can provide proof of delivery (POD) information upon request. The Company also recommends proper packaging and insurance on your return shipment.

The Company may bill the customer and the customer will reimburse The Company for all charges incurred by The Company or its supplier for freight-collect shipments or customer carrier-account shipments that the customer either refuses shipment on, or refuses to pay.

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